Privacy Policy

Welcome to Aesculus Clinic (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit aesculusclinic.com, make a booking, purchase products, or interact with our marketing communications.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Who We Are

Aesculus Clinic is a UK-based medical aesthetics and skincare clinic providing aesthetic and medical skin treatments, and an online store for skincare products.

Data Controller:
Aesculus Clinic
Website: aesculusclinic.com
Email: contact@aesculusclinic.com

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of information:

A. Personal Identification Data

• Name, email address, phone number, date of birth, and postal address
• Medical history and treatment-related data (for clinical appointments)
• Payment and billing details for online or in-clinic purchases

B. Technical And Usage Data

• IP address, browser type, device information, and operating system
• Website usage, referral source, and pages visited

C. Marketing And Communication Data

• Your preferences for receiving marketing communications
• Interaction data with our emails (e.g., opens, clicks)

3. How We Collect Your Data

We collect data when you:

• Book an appointment or consultation through Ovatu
• Purchase products through our online Partner (The Longevity Chemist) shop
• Subscribe to our newsletter or download free resources
• Contact us via email, phone, or contact forms
• Browse our website (through cookies and analytics tools)

4. How We Use Your Data

Your information helps us to:

• Manage appointments, consultations, and clinical records
• Process and deliver online orders
• Send appointment confirmations and updates
• Provide aftercare and customer support
• Send marketing communications (with your consent)
• Improve our website and user experience
• Comply with legal and regulatory obligations

5. Marketing Communications

You may receive communications from us if you are, or have been, a client, patient, or online customer of Aesculus Clinic.

We use Ovatu, a secure email marketing service, to manage and send our newsletters and updates.

You can unsubscribe from marketing emails at any time by clicking the ‘Unsubscribe’ link in our emails or emailing contact@aesculusclinic.com.

Please note:

• Unsubscribing from marketing emails does not affect essential service messages such as booking confirmations or receipts.
• If you make a new purchase or booking after unsubscribing, we may still send relevant information for that transaction.

6. Cookies And Tracking Technologies

We use cookies, Google Analytics, and Meta (Facebook) Pixel to understand website activity, improve functionality, and deliver relevant advertising.

You can control cookies through your browser settings. Blocking certain cookies may affect website performance or functionality.

7. Information Sharing

We do not sell your personal data to third parties.

We may share limited data with trusted service providers for operational purposes, including:

• Ovatu (for bookings and patient management)
• Ovatu (for email marketing)
• Payment processors (for secure online transactions)
• Courier and delivery partners (for product shipping)
• Professional advisors (accountants, legal, compliance)
• Regulatory authorities (e.g., CQC, HMRC) where required by law

All third parties must keep your data secure and use it only for the agreed purpose.

8. Data Retention

We keep data only as long as necessary:

• Clinical and treatment records: 8 years (as required by healthcare regulation)
• Purchase and transaction records: 5 years (for tax and legal purposes)
• Marketing and enquiry data: until you unsubscribe or request deletion

After this period, your data will be securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion (“right to be forgotten”)
• Object to or restrict certain processing
• Withdraw consent for marketing at any time
• Request transfer of your data to another provider

To exercise these rights, contact us at contact@aesculusclinic.com.
We may request identity verification before fulfilling your request.

10. Security

We apply technical and organisational measures to protect your personal data, including encrypted payment gateways and secure data storage.

While we take every precaution, no online transmission is entirely risk-free. Please contact us immediately if you suspect any security issue involving your data.

11. Links To Other Websites

Our website may include links to external websites. We are not responsible for their content or privacy practices.
We recommend reviewing the privacy policies of any third-party sites you visit.

12. Updates To This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last updated” date.
For significant changes, we may also notify you by email.

13. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please contact:

Aesculus Clinic
Email: contact@aesculusclinic.com
Website: www.aesculusclinic.com